Payment & Billing Policy

Created On: 16 August 2025
Last Updated: 16 August 2025

This Payment & Billing Policy explains how IsabellaMae (operated by HK EMPIRE TRADE SOLUTIONS LIMITED) processes payments, applies billing charges, and handles related matters. By placing an order on our website, you agree to and accept this Payment & Billing Policy.

1. Store Currency

  • All prices on our website are displayed in Australian Dollars (AUD).
  • All prices include applicable sales tax (GST).
  • If you pay using a card in a currency other than AUD, your bank or payment provider may charge a currency conversion fee. IsabellaMae does not charge any conversion fee.

2. Accepted Payment Methods

  • Credit & Debit Cards: Visa, Mastercard, American Express, Discover, JCB, Diners Club, Maestro, UnionPay.
  • Digital Wallets: Google Pay, PayPal.
  • Payment Gateway: Airwallex.

3. Billing Process

  • Orders are charged immediately at the time of purchase.
  • Your billing statement may show the charge from ISABELLAMAE.
  • No subscriptions or installments are offered.

4. Taxes, Duties & Additional Charges

  • Sales tax (GST) is included in listed prices.
  • For orders shipped from international warehouses, customers may be responsible for customs duties, import taxes, or additional fees as determined by their local customs authority.

5. Payment Security

  • All transactions are processed using SSL encryption and PCI-DSS compliant systems.
  • We may hold or cancel orders if suspicious activity is detected.

6. Failed or Declined Payments

  • If payment fails during checkout, the payment gateway will automatically release or return funds to the original payment method.
  • Refund processing typically takes 3–7 business days.

7. Refunds

  • Refunds are issued to the original payment method only.
  • Refunds typically appear within 7–10 business days.
  • See our Return & Refund Policy for more details.

8. Disputes & Chargebacks

  • Damaged or incorrect products must be reported within 24–48 hours of delivery.
  • Contact us before initiating a chargeback for faster resolution.

9. Policy Updates

We may update this Payment & Billing Policy from time to time. Customers will be notified of significant changes via email or a notice on our website. Continued use of our website or placing an order after updates constitutes acceptance of the revised policy.

10. Contact & Business Information

IsabellaMae (Operated by HK EMPIRE TRADE SOLUTIONS LIMITED)
Trade ID: 77009439
Suite C, Level 7, World Trust Tower, 50 Stanley Street, Central, Hong Kong (no return address)
Email: support@byisabellamae.com
Phone: +61 2 8403 2694
Customer Service Hours (GMT+9:30): Mon–Fri: 09:30–18:00, Sat: 12:00–17:00, Sun: Closed
Response Time Goal: within 24 hours.

By placing an order on our website, you agree to and accept this Payment & Billing Policy.